Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our Returns & Refund Policy below.

You have 30 days from the date you receive your order to request a return.

If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange, unless the item is faulty.

To be eligible for a return, items must be:

• Unused and in original condition
   
• In original packaging (where possible)
   
• Free from damage caused after delivery
   

We do not accept returns for items that have been used, altered, or damaged through misuse.

We accept returns for the following reasons:

• Item arrived damaged or defective
   
• Wrong item received
   
• Item is faulty
   
• Item does not match the description
   

Please note: We do not accept returns due to change of mind on used hygiene-related products.

To initiate a return, please contact our customer service team first.

You must provide:

• Your order number
   
• Reason for return
   
• Photos (if item is damaged or faulty)
   

Once approved, we will provide you with return instructions.

Contact Details:
Email: info@glassfiltertips.co.uk
Website: www.glassfiltertips.co.uk